Terms of Service
Please read these terms carefully before using FuelUp's services. Last updated: 9/9/2026
1. Acceptance of Terms
By accessing and using FuelUp's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
FuelUp is a fuel delivery service operating in Lagos, Nigeria. We facilitate the delivery of petroleum products (PMS, AGO, DPK) from licensed filling stations to your specified location. We do not store, own, or sell fuel directly - we act as a delivery intermediary.
3. User Responsibilities
Users must: (a) Provide accurate delivery information, (b) Be present or have an authorized representative at delivery location, (c) Ensure safe storage containers are available, (d) Pay for services as agreed, (e) Comply with all local laws and regulations regarding fuel storage and handling.
4. Service Limitations
Our services are subject to: (a) Availability of fuel at partner stations, (b) Weather conditions and safety considerations, (c) Government regulations and restrictions, (d) Service area limitations as specified on our platform, (e) Minimum and maximum order quantities.
Additional Terms and Conditions
5. Pricing and Payment
All prices are subject to change based on market conditions. Payment must be made before or upon delivery as specified during order placement. Additional charges may apply for night deliveries, urgent orders, or deliveries outside standard service areas.
6. Delivery Terms
Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances. FuelUp will make reasonable efforts to deliver within the specified timeframe but cannot guarantee exact delivery times.
7. Quality and Safety
We source fuel only from licensed and verified filling stations. However, we cannot guarantee the quality of fuel beyond what is provided by our partner stations. Users are responsible for proper storage and handling of delivered fuel.
8. Liability Limitations
FuelUp's liability is limited to the cost of the fuel delivered. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or the fuel delivered.
9. Cancellation Policy
Orders may be cancelled before dispatch without penalty. Once our delivery team is dispatched, cancellation fees may apply. Refunds will be processed according to our refund policy available on our platform.
10. Privacy and Data Protection
We collect and process personal data in accordance with Nigerian data protection laws. Your information is used solely for service delivery and will not be shared with third parties without consent, except as required by law.
11. Dispute Resolution
Any disputes arising from these terms shall be resolved through negotiation. If unresolved, disputes will be subject to the jurisdiction of Nigerian courts and governed by Nigerian law.
12. Modifications
FuelUp reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the service constitutes acceptance of modified terms.